Privacy Policy

This Privacy Policy explains how QuizLoaded collects, uses, stores, shares, and protects your personal data when you use our website, mobile app, and related services.

1. Data controller

The data controller for the information you provide is QuizLoaded. For privacy questions, data requests, or complaints, email us at support@quizloaded.com.

2. Information we collect

• Account data: email address, username, display name, phone number, date of birth, and profile information.
• Identity verification: documents or information we may request to confirm your age, identity, or bank account ownership.
• Payment data: deposit and withdrawal history, wallet balance, and transaction records. We do not store full card or bank details; payments are processed by Paystack.
• Game data: answers, scores, rankings, tournament entries, and gameplay history.
• Device and usage data: IP address, device type, browser, operating system, and app usage information.
• Communications: emails, support tickets, and survey responses.

3. Why we use your data

• Provide and operate the trivia platform, tournaments, and wallet.
• Verify that you are 18 or older and eligible to play in Nigeria.
• Process deposits, withdrawals, and prize payouts.
• Prevent fraud, cheating, multi-accounting, and abuse.
• Communicate tournament updates, prize wins, and service changes.
• Improve the product and understand how players use the platform.
• Comply with legal, tax, and regulatory obligations.

4. Legal basis

We process your data on the basis of: (a) the contract between you and QuizLoaded when you create an account; (b) our legal obligations; (c) your consent where required; and (d) our legitimate interests to keep the platform safe and improve it.

5. Who we share data with

• Paystack — to process deposits, withdrawals, and prize transfers.
• Service providers — hosting, email delivery, analytics, and customer support tools, bound by confidentiality and security obligations.
• Regulators or law enforcement — when required by law or to protect our rights.
• Other players — only public leaderboard information such as your username and rank.

6. Cookies and similar technologies

We use cookies and local storage for authentication, session management, and analytics. See our Cookie Policy for details.

7. Data retention

We keep your account data for as long as your account is active. After you close your account, we delete or anonymize personal data within a reasonable period, unless we are required to keep it for legal, tax, or regulatory reasons.

8. Your rights

You can request access, correction, deletion, or portability of your data, and you can object to or restrict certain processing. To exercise these rights, contact support@quizloaded.com.

9. Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit, access controls, and secure hosting. No system is completely secure; please keep your account credentials safe.

10. International transfers

Your data may be processed by service providers in jurisdictions outside Nigeria. We ensure appropriate safeguards are in place, such as standard contractual clauses and security commitments.

11. Children's privacy

QuizLoaded is not intended for anyone under 18. If we learn that a player is under 18, we will close the account and delete associated data.

12. Changes to this policy

We may update this policy from time to time. We will notify you of material changes through the app or by email. Continued use after changes means you accept the updated policy.

13. Contact us

For questions about this Privacy Policy or your data, email support@quizloaded.com.